Conseils sur le langage corporel/How to Bargain and Negotiate To Land a Better Deal
How to Bargain and Negotiate To Land a Better Deal

How to Bargain and Negotiate To Land a Better Deal

Vanessa Van Edwards6 min8 janv. 2014
4 chapitres
  • Preparation: Scoping the Environment and Salesperson(0'29 → 1'31)
    Observing the environment and salesperson before negotiating allows you to match their body language and attitude, which signals that you want to make a deal and share the same mindset.
    • Browse naturally by saying 'I'm just looking' in stores • Observe the salesperson's energy level—whether they are high-energy or calm and demure • This works for cars, houses, and retail shopping
    You don't need to stake out the place in advance; simply give yourself enough time to browse the products and observe the salesperson while you're there.
    Matching their energy and body language before negotiation begins creates a foundation for a good negotiation by showing alignment.
  • Body Language: Using Proximity and Lean to Signal Agreement(1'31 → 3'07)
    Proxemics is the fancy term for where our bodies are positioned in relation to each other, and it's an easy way to tell someone if you agree with them.
    • Start negotiations with your body leaned in toward the other person to show engagement and willingness to make a deal • When they say something you dislike—like an unfavorable price or feature—subtly lean your body back • They'll subconsciously recognize the signal and may renegotiate without you saying a word
    If you're in a sales or legal position and a client suddenly sits back, recognize that something you said made them uncomfortable; pause and ask if something is wrong rather than pushing forward.
    Using body language to negotiate avoids the awkwardness of directly asking for a lower price and allows the other person to negotiate with themselves.
  • Hand Gestures: Circular Motions and Raised Hands as Persuasion Tools(3'07 → 4'40)
    When you move your hand in a circular motion up and down, people automatically start to nod their head in agreement, similar to a subconscious response like a dog.
    • Works particularly well when speaking in front of groups or audiences • Highly effective with young children when presenting choices • Can be used in casual conversations to encourage agreement
    Raising your hand casually sends a non-verbal queue ingrained in us since grade school when teachers use it to get attention; this works to settle crowds or gain focus.
    Saying 'over here' and 'over here' while gesturing causes people to physically move with you and follow your spatial directions.
  • Strategic Tactics: Walking Away and Controlling Physical Objects(4'40 → 6'23)
    • Walking away causes panic in the other person, who fears being abandoned • As you physically walk away, they often call out and offer to accept your deal or lower their price • You can either truly walk away or simply say you need a few days to think about it—both create the same pressure
    Use this tactic on any purchase from shoes to house contracts to car deals; the psychological effect is consistent across transaction types.
    Don't hold the object you want while negotiating; instead place it on the table between you and the seller so you make clearer, less emotionally biased decisions.
    • Protects you from emotional bias when deciding on the item's value • Signals to the seller that the item is not already yours, making them more open to negotiation